Orange Charm Rakhi

We want you to be happy with what you ordered! Here's a simple, easy-to-follow guide to how returns, exchanges, cancellations, and refunds work at Babli.in.

Eligibility

• You can raise a return or exchange request within 7 days of delivery, right here: babli.in/apps/quickreturns
• The product should be unused and unwashed, with
  the original tags and packaging still in place.
• Sale items — like Black Friday, Birthday Sale, 'Buy 2 Get 1', anything marked 'On Sale', and free gifts — are final sale and can't be returned or exchanged.
• Accessories — like Rakhi can't be returned or exchanged.
• If you bought from another platform (like Myntra), we won't be able to process a return here — please reach out to them directly.

Returns

• Refunds are given as store credit (valid for 1 year), not cash — except if we've sent you the wrong item or a damaged one, in which case you'll get a cash refund within 7–10 working days.
• A return shipping charge of ₹150 applies, which is deducted from your store credit.
• The whole process usually takes 10–15 days. Once your return clears quality check, we'll email your store credit as a gift card within 2–3 days.

Exchanges

• Exchanging for the same size is completely free, and you can also exchange for a different product, subject to stock availability.
• If the new item costs more, you'll just need to pay the difference (prepaid only — Cash on Delivery isn't available for exchanges).
• If it costs less, the difference will be credited back to you as store credit.
• Discounts and offers don't apply on exchange orders.

Damaged, Wrong, or Incomplete Orders

• If your package looks tampered with when it arrives, please refuse the delivery.
• Otherwise, email us at support@babli.in within 48 hours of delivery, along with your Order ID and a short unboxing/defect video.
• We'll send you a free replacement — no extra cost to you.

Cancellations

• Need to cancel? Message us on WhatsApp at +91-9913419927 or email support@babli.in before your order ships. (Please note: we're only reachable by WhatsApp or email, not phone calls.)
• If a prepaid order is cancelled before it ships, you'll get a full refund to your original payment method.
• If your order has shipped, please contact our support team. Refunds are usually processed only after the item is returned to us—either by you or via a failed delivery (RTO). Depending on how it's returned, you may receive store credit instead of a refund to your original payment method. Shipping and COD charges are non-refundable.
  

• Babli offers FREE PAN India shipping on all orders above 1000/-.
• For all orders below 1000/-, it's just a nominal charge of Rs.150/-.
• To our friends outside India, hang tight - we're working on reaching you soon!
• Your orders are our priority! We dispatch them within 3-4 working days and you can expect the delivery within 7-10 days.
• In case you need priority shipping, kindly contact us on support@babli.in with your order details.
• We partner with the most trusted couriers for safe delivery, though we're not liable for any courier delays.
• You'll receive tracking details on registered mail id and whatsapp to keep tabs on your parcel once it's on its way.

Kindly be aware that we have partnered with a third-party courier service. While we are committed to assisting you, there are instances beyond our control. The contact information of the delivery executive is exclusively provided to the recipient, which may limit our ability to address certain issues. We appreciate your understanding in such situations.