Once the order is placed a confirmation is sent to your registered mail id and on WhatsApp.

Yes, you can change the delivery address as long as your order has not left the warehouse. Once the order has been shipped, it is not possible to modify the delivery address.

For further assistance, please contact us via email at support@babli.in or through WhatsApp (Message) at +91-9913419927.

Just a few quick tips to help you take the best care of your new garment.

• It’s made from 100% handloom cotton, so it loves a gentle touch.
• Hand wash it in cold water with a mild detergent – it’ll thank you for it!
• Try to wash light colours together and dark colors separately, especially for the first few washes.
• If your piece is tie-dyed or hand-dyed, a little color bleeding is normal at first – don’t worry! Just wash it separately.
• No soaking or wringing, please – it’s delicate like that.
• Let it dry in the shade to keep its colors happy.
• Avoid ironing directly on any embroidery. If needed, use low heat for a quick press.
• And lastly, no machine wash, dry clean, strong detergents, or fabric softeners – this beauty prefers the old-school way

If you have any other questions or need help, we’re just a message away!

we offer sizes from XS to 3XL. Since each style is unique, our size chart may vary slightly from product to product. You’ll find the specific measurements listed under product description on our website. Do keep in mind – for oversized or relaxed-fit designs, the measurements might differ a bit from our standard sizing. If you’re unsure about your size, we’re always here to help!

Please note, we do not offer customization and make-to-order services. The sizes and styles available on our website are the only ones currently in stock. If your preferred size is sold out, we recommend keeping an eye out — we often restock popular pieces!

Please click on the “notify me” option” which you will find under the sold-out item. We cannot give you a certain timeline for the restock. If and once it is restocked, you will receive an update about the same.

• Your orders are our priority! We dispatch them within 3-4 working days and you can expect the delivery within 7-10 days (depending on the pincode).
• In case you need priority shipping, kindly contact us on support@babli.in with your order details.
• We partner with the most trusted couriers for safe delivery, though we're not liable for any courier delays.
• You'll receive tracking details on registered mail id and whatsapp to keep tabs on your parcel once it's on its way.
• Kindly be aware that we have partnered with a third-party courier service. While we are committed to assisting you, there are instances beyond our control. The contact information of the delivery executive is exclusively provided to the recipient, which may limit our ability to address certain issues. We appreciate your understanding in such situations.

Yes, we do offer reverse pickup for eligible items’ returns.

• Since we rely on third-party courier services,there are certain aspects of the delivery process that are beyond our control. Please know that we always strive to provide the best service possible, but occasional delays or issues may occur. We truly appreciate your patience and understanding in such situations.

Sometimes, for some addresses, reverse pickup facility may not be available. In that case we may ask you to ship the product back to us and provide a full Store Credit without deducting the additional cost of Rs.150/-.

As soon as the order is shipped from our warehouse, you will receive an email/sms/WhatsApp with tracking details. Please do check your junk/spam emails too as sometimes the email gets labelled as such.

No, we ship PAN India at present.

We offer free shipping for orders above Rs.1000. For orders below Rs.1000, a flat shipping fee of Rs.150 is charged.

All 'Black Friday Sale' or 'Buy 2 Get 1 free' purchases are final and not eligible for return or exchange.

• The items should be unused and unwashed for hygiene reasons.
• We do not offer cashback. Refunds are only made in terms of a Store Credit.
• Items purchased for FREE during an offer, will not be accepted for returns.
• The product should have the original packaging and tags in place. Items without the original tags will not be accepted.
• Return/Exchange requests that are not raised within 7 DAYS of receiving the product would not be accepted.
• The product would be picked in 3-5 days after the return or exchange request is approved.
• Return charges would have to be borne by the customer.( Rs150/-)
• There are no charges for exchange. Exchanges are for size & design both, subject to availability.
• Products bought during sale are non-refundable
• The credit note issued, will be valid for 1 year from the date of issuance.
• Misprints and colour differences from website images are not considered damaged products. We only sell handcrafted products and these are all signs of authenticity.
• Each order is eligible for exchange only once. Once an order is exchanged, it is not eligible for exchange again. However, you can opt for a return request in such a case.
• The company holds the authority to make the final decision in any case.
• Please note, products from our brand bought from other stores or marketplaces like Myntra, Nykaa, etc. are not eligible for any return or exchange at our store or on the website.

REFUNDS WILL TAKE 7-10 WORKING DAYS. Please Note : We only do money refunds in case of Wrong or Damaged products being delivered. In any other case, a refund is made only in terms of STORE CREDIT issued as a GIFT CARD Code to your registered mail id.

In case there is an order cancellation, please do so before it is shipped and inform us on +91-9913419927 or support@babli.in.

• Shipping charges are non-refundable once the order is dispatched.
• If you cancel your pre-paid order before it has been shipped, we will refund the entire amount back to the source.
• If you cancel your pre-paid order after it has been shipped, a refund shall be issued to the source account after the product reaches back to us.

If you have received the product in a bad condition or if the packaging is tampered with, please refuse the package. Mail us at support@babli.in mentioning your Order ID. The replacement will be issued to you with no additional cost.

Shipping and COD charges are non refundable

Raise your return request within 7 days of receiving the shipment through https://babli.in/apps/quickreturns

If you receive a damaged /incorrect /incomplete order, do contact us within 48 hours of receiving the order, by mailing us at support@babli.in with your Order ID, and an image/video of the defect item along with an unboxing video of the parcel. Someone from our team will get in touch with you in next two working days

Once we have received the products a quality check would be done by our team

The amount will be refunded in the form of store credit only, we do not provide monetary refund for returns.

The cost of shipping in return is to be borne by the customer (Rs.150/-).

Return shipping charges (Rs.150/-) will be adjusted against store credit only.

The amount refunded as a store credit to you would be only for the products not the shipping charge

Store credit cannot be en-cashed or transferred.

In case we do not have pick up service available at your location, you would have to self ship the product.

However, you may choose to ship back the product to us but in such a case, Babli will not be responsible for any lost shipment. You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable.

The return process takes between 10 to 15 days. Any additional information will be sent to you via email. Please keep in mind that we are not responsible for shipping company pick-up / delivery delays.

Once we receive the returned product back, it goes through a quality check and later the store credit will be issued within 2-3 working days.

Refunds are in the form of store credit only, which is issued as a gift card on your registered e-mail id after adjusting for return charges.

The gift card issued, will be valid for 1 year from the date of issuance.

Raise an exchange request within 7 DAYS of receiving the product through - https://babli.in/apps/quickreturns . You will receive an approval mail from us within 2-3 working days if the request is accepted.

Exchange is available for size and design both subject to availability.

In case, the exchanged product is higher in value, the differential amount has to be paid (COD not available). We do not accept partial COD orders.

In case, the exchanged product is lower in value, the differential amount shall be transferred as store credit in the form of gift card on registered mail id after the product is delivered back to us.

A pick up would be arranged for the same at no additional charges.

Please make sure that the original product tag and the packing is intact when the product is picked up.

No return and exchange request would be accepted if the return/exchange request is raised after 7 days of receiving the shipment. In case of exceptional cases please write to us at support@babli.in

You would be notified by us, once we receive your shipment.

In case we do not have pick up service available at your location, you would have to self-ship the product. In such a case, shipping charges have to be borne by you.

Products bought during sale are not eligible for exchange.

The exchange process takes between 10 to 15 days. Any additional information will be sent to you via email. Please keep in mind that we are not responsible for shipping company pick-up / delivery delays.

Once we receive the exchanged product back, it goes through a quality check and later the exchanged order will be processed within 2-3 working days.

Each order is eligible for an exchange only once. Order once exchanged, cannot be exchanged again. However, you may opt for a return request in such a case.

Exchanges are for size & design both subject to availability and at no cost to you. In case your desired size/design is not available, please opt for a return request.

• In case of return, Refunds are in the form of store credit only which is issued as a gift card on your registered mail ID after adjusting for return charges. Of Rs.150/-. Please note shipping charges and COD charges are non-refundable.
• You may go through our return/exchange policies here: https://babli.in/pages/return-policy

Please visit the link https://babli.in/apps/quickreturns to request a return or an exchange.

If your order arrives damaged (which is very rare), please get in touch with us at support@babli.in. Once we receive your message, we’ll check the issue and take the next steps based on the damage. We’ll make sure it’s resolved smoothly.